Frequently Asked Questions

Learn about our Garden Sheds and Buildings

Why are our products, optional extras, upgrades and services cheaper than all of our competitors and all of the internet based middlemen?

• We do not use expensive Garden Centres for show sites
• We do not need additional staff to man these sites
• We do not need to pay fees or commissions to these Garden Centres
• We do not over charge for optional extras
• We do not overcharge for upgrades
• We do not overcharge for alterations
• Our overheads are lower

We purchase our bulk wood supplies well in advance to secure the best prices. As you can see, there are many ways in making savings where the cost doesn't have to be passed to our customers without compromising quality. If you would like to see our products before you buy, come and visit us at our site just outside Ashford, Kent where we have up to 12 buildings ranging from 6 x 4 - 16 x 10 all showing the majority of our options and upgrades available.

What areas do you deliver to?

We deliver FREE OF CHARGE to most of the South East from our depot in Ashford, Kent. However, some areas we do have to make a charge for delivery. This is clearly displayed on our map on the delivery page. Also see our delivery page for Postcode areas covered.

If you do not see your postcode mentioned, please contact us on Ashford (01233) 822042 to see if we are able to and to give you a fixed price for doing so.  

How long will it take for delivery?

This depends on what type of shed is ordered & where you are located. But we always try to deliver in about 2 working weeks. During busy times this can extend to 3 - 4 weeks.

How much is delivery?

Delivery is Free. (Within our standard delivery areas.) See Postcodes on the delivery page
Delivery is based on one person delivering to your nearest access point (front of house) to your premises. It is the customers responsibility to inform us of any problems regarding delivery.

What is the standard cladding supplied within the basic price?

Our standard T & G Cladding is 12mm thick after machining. We can however, offer a thicker 15mm T & G Shiplap and even thicker 19mm Log Lap at very competitive rates. See individual products and sizes for prices. 

Is a floor included in the basic price and what is it made from?

All our buildings with the exception of the garage come complete with a floor. The basic construction of our floors and roofs are O S B Boarding. (PEFC Waterproof board) We can also offer double thickness on top of standard flooring to give 22mm thick and T & G Wooden floors on most of our buildings at very competitive prices. See individual products and sizes for price. REMEMBER: IF you opt for the 100% Pressure Treatment Option, you automatically receive a T & G Roof and Floor.

Are the buildings treated before delivery?

Yes, before delivery, the exterior of the shed panels are treated with a water based trade product to prevent fungal decay and insect attack. However, like all wooden outdoor products, an additional coat of a solvent base treatment, (see our treatment options) will be required.

Do I have to, or can I add additional treatment to a Pressure Treated building?

Our pressure treated sheds are treated with Tanalith Extra E (with added water repellent) so additional treatments should not be needed. However, all wooden products may need further treatment after a time based on different factors including location of shed (north/south facing) etc. As this type of treatment is forced into the wood at the treatment stage, it becomes "locked into the wood" and therefore cannot be removed. You can go over this with most standard treatments if you want to enhance or change its colour.

Does the type and size of shed determine how many windows i will get as standard?

In a word, Yes! Depending on the size of building, type of building and where the door is positioned, (especially on the Pent Ranges), will determine how many windows as standard you will get in your shed. For Example: A 6 x 4 Kent Apex Shed will have 1 Window but a 10 x 8 Kent Apex will have 3 Windows. All windows are 2 x 2" Square and are fixed as standard. Opening windows can be purchased via the Building Extras Link. Some small sheds like the 6 x 4 Guildford or the 6 x 4 Essex Pent with the I Position Door configuration will get windows 18 x 24" or what is able to be fitted into the space.

Do I need a base to sit my shed on?

One of the most important factors in purchasing a new garden building is to ensure you take the time to prepare an adequate base for the shed to sit on. It should be level, flat and of solid construction which will support the floor bearers of the shed throughout and give it a solid foundation. One of the most common factors in the premature demise of a garden building is that the base was not adequate for the building. PLEASE REMEMBER THE BASE SIZE YOU REQUIRE SHOULD BE AT LEAST THE SAME SIZE AS THE SHED ORDERED OR LARGER.

What should I construct the base from?

There are various ways to construct an adequate base catering for all budget levels.They can be a:

Concrete Base 

Paving Slab Base

Bearer Base

Sleeper Base

In ALL cases, the base should be as level and flat as possible to ensure good fitting of the building. Please ask if you are unsure.

Visit Secrets Of Shed Building for more information on Shed Foundations.

Is the shed a metric size?

All of our sheds are an imperial size. e.g. 8x6 size is 8' x 6'. If you require a metric shed or a particular size, dont forget, we can make this for you to order.

I have found a style I like but you don't do the size I want, do you make different sizes?

You will see in the individual product pages that we have catered for most common sizes asked for. In the unlikely event that the size you require is not readily available, we can make any size you require to order, even if it is for example 5ft 7" x 9ft 4"!

How do I determine the size of building I require?

The easiest way to determine what size building you require is to measure the area you are looking at putting the building with the following factors in mind.

Allow room all around the shed (at least 1ft) for roof overhangs and maintainance. Remember that the shed size is the floor footprint and DOES NOT include the cladding or roof overhangs.

If the shed is going into a gap remember to allow for roof overhangs.

Do I require planning permission?

As long as your building is not more than 2.5m high within 2m of a neighbours boundary, then you are within current planning laws. If your building is 4m or more from a neighbours boundary, then you can have up to 4m high. It is however advisable and is the customers responsibility to check before ordering and delivery that the planning for your particular area and current laws are adhered to. Ace Sectional Buildings Ltd are in no way responsible for giving or checking planning laws for individual customers and all of the above is given as a guide only. 

How easy are the buildings to erect?

All of our buildings are easy to erect. If you have basic DIY skills, a electric screwdriver, saw, hammer and a Stanley knife, then you are 3/4 of the way there. We supply basic instructions with our sheds and our delivery drivers can explain and show you all you need to know. Everything from screws to galvanised felt nails are supplied. We do also have a erection service at very competitive rates.

What payment is accepted?

Full Credit card and Debit card payment is accepted and taken at the time of order to enable us to process your order and book in a delivery slot with you. If you choose to pay by cheque or cash, orders will be processed once the funds have been received.

How is my Credit Card payment taken?

Online payments are made via Sage Pay to process all of our Credit Card Transactions. This is a well known, safe and protected on-line merchant.

Card payments made over the phone are processed using an HSBC terminal facility. No Credit Card details are stored or kept by Ace Sectional Buildings Ltd after the transaction has been processed.

How does the building come delivered?

We will deliver your shed in sections on 7.5 tonne open back lorries or 3.5 tonne open back transit vans. If you require a certain type of vehicle to deliver because of access etc, please let us know and we will do what we can to arrange this for you. Please bare in mind that free deliveries are worked logistically taking into consideration areas and deliveries and therefore preferences cannot be guaranteed. Buildings are delivered in sections to your nearest access point by a single delivery driver. If this is likely to be an issue or If you need to know sizes of panels for access purposes, please let us know at the time of ordering. 

Do I have to check access?

Access is one of the biggest problems that can cause customers problems without forward thinking or planning. Our building sizes, (Length, Width & Height) are on our website, so please check if you can get the building to the site of installation. If you are unsure of panel sizes, please ask us. BEWARE: If we are unable to deliver and/or erect your shed because of access issues, you will be liable to pay again for a re charge at the standard rates of delivery and installation.